Privacy Policy

This Privacy Policy (“Policy”) governs the collection, use, disclosure, and retention of personal data by The Muscle Remedy Healthcare Group (“TMRHG”), operated under The Muscle Remedy Pte Ltd (UEN: 202133425N), located at 149 Silat Avenue, #01-56, Singapore 160149 (“the Company”).
TMRHG is committed to protecting the privacy and confidentiality of all patients, clients, partners, employees, and stakeholders, in compliance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore and relevant healthcare regulations.

1.     Purpose and Scope

This Policy applies to all personal data collected, used, disclosed, and retained by TMRHG and its associated sub-brands — including but not limited to Fusion Therapy, Functional Gait Remedy, TurmoRelief, Healthy Work Hub, and Osteopathic Manual Therapy.
It governs interactions across all platforms, including clinic operations, websites, booking systems (e.g. Setmore), online communications, social media channels, corporate programs, and retail product sales.

2.     Definition of Personal Data

Personal data refers to any information about an identifiable individual, whether true or not, that can identify that person directly or indirectly. This includes but is not limited to name, NRIC number, address, email, telephone number, medical history, billing information, and any photographs, videos, or data collected via CCTV, booking systems, or other means.

3.     Collection of Personal Data

TMRHG collects data through multiple channels for legitimate business and clinical purposes. These include:
- Clinic registrations and consent forms;
- Online booking and payment systems;
- Consultation notes and clinical documentation;
- CCTV and surveillance recordings;
- Website analytics, cookies, and online forms;
- Event participation, marketing, or loyalty programs;
- Business contracts, vendor registrations, and partnerships;
- Employee applications and HR documentation.

4.     Consent

By engaging our services, signing patient forms, or interacting with our digital platforms, you consent to the collection, use, and disclosure of your data for the purposes stated in this Policy.
You may withdraw consent at any time by contacting our Data Protection Office at [email protected]. Withdrawal of consent may affect our ability to provide ongoing services.

5.     Purpose of Data Collection

Your data is collected for the following purposes:
- To provide clinical consultations, therapies, and rehabilitation services;
- To process payments, invoicing, and financial records;
- To maintain patient medical and treatment records;
- To communicate appointments, reminders, or follow-ups;
- To conduct internal audits, quality assurance, and compliance checks;
- For marketing, education, or promotional communications (with consent);
- For research, analytics, and service improvement purposes;
- To fulfil legal, regulatory, or contractual obligations.

6.     Disclosure of Personal Data

Your data is collected for the following purposes:
- To provide clinical consultations, therapies, and rehabilitation services;
- To process payments, invoicing, and financial records;
- To maintain patient medical and treatment records;
- To communicate appointments, reminders, or follow-ups;
- To conduct internal audits, quality assurance, and compliance checks;
- For marketing, education, or promotional communications (with consent);
- For research, analytics, and service improvement purposes;
- To fulfil legal, regulatory, or contractual obligations.

7.     Cross-Border Data Transfer

Where data is stored or processed overseas (e.g., via cloud providers such as Google, Setmore, or Microsoft), TMRHG ensures compliance with PDPA requirements by verifying that such data recipients are subject to legally enforceable data protection standards comparable to those under Singapore law.

8.     Data Accuracy and Updates

You are responsible for ensuring that the information you provide to TMRHG is accurate and up to date. Any inaccuracies should be corrected promptly by contacting us at [email protected].

9.     Retention of Data
Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected or as required by law. Medical and clinical records are typically retained for seven (7) years post-treatment unless otherwise required by professional regulations.

10.  Security and Safeguards

TMRHG maintains administrative, technical, and physical safeguards to protect personal data from loss, misuse, and unauthorised access. These include secure servers, encrypted systems, restricted staff access, CCTV monitoring, and regular data audits.

11.  Access and Correction Rights

You may request access to your personal data or correction of inaccuracies by submitting a written request to [email protected]. We may charge a reasonable administrative fee for processing such requests, in line with PDPA guidelines.

12.  Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and track visitor behaviour. You can manage cookie preferences via your browser settings.

13.  CCTV Surveillance
Our clinic premises are equipped with 24-hour CCTV systems for security and operational monitoring. Certain sensitive areas are excluded from recording where patient privacy must be preserved.

14.  Marketing Communications
We may contact you about promotions, wellness programs, or events under The Muscle Remedy Healthcare Group. You may opt out at any time via email or unsubscribe links in our digital communications.

15.  Complaints and Enquiries
For any queries, feedback, or complaints regarding data protection, please contact our Data Protection Office at [email protected]. We will investigate and respond promptly.

16.  Updates to Policy
This Policy may be reviewed periodically to ensure compliance with prevailing regulations and operational needs. Updates will be published on www.themuscleremedy.com.

Effective Year: 2025/2026
Registered Entity: The Muscle Remedy Pte Ltd (UEN 202133425N)
Address: 149 Silat Avenue, #01-56, Singapore 160149
© 2025 The Muscle Remedy Healthcare Group. All rights reserved.